August 2026 · 4 min read
Make sure your device is actually connected to the internet — try opening a website or YouTube on the same device to confirm.
Double-check the server URL, username and password for extra spaces or autocorrect changes — these are entered manually and easy to mistype.
If your plan has expired or is due for renewal, the app will show a connection error rather than a clear "expired" message on some players. Message us to confirm your subscription is active.
Some ISPs occasionally block certain server ports. Restarting your router or switching to mobile data temporarily can help confirm if this is the cause.
